Balloons Galore are committed to protecting the privacy of all our customers and visitors as such we are dedicated to protecting your privacy and only collecting information from you that we require to provide the requested service. (in accordance with the GDPR) We aim to keep this policy updated in accordance with the law.
The information that we collect from you to provide you the level of service that you require is:
- Your name
- Your address
- Your requested delivery address
- Your email address
- Your phone number
- Your images forwarded to us for your product
Images may be retained for up to one month for further orders from you. If you specifically wish images/personal details to be deleted from our system please email us via our contact page and we shall delete them accordingly.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us.
We may decide to run marketing campaigns by contacting existing customers with special offers, customers have the option to opt in and out of any marketing emails that we may send.
No Credit/Debit card information is held by us as payments are collected and encypted by a third party payment provider. The third party provider is regulated and under strict criteria and obligation to keep your personal data secure.
We may use analytics technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way cannot be used to identify you.
IP address - Your browser automatically generates information including the language your website is built and your IP address. This a set of numbers automatically set to your computer when browsing and stands for Internet Protocol address. We automatically log this to collect data traffic and help us diagnose when needed any website problems.
We have completed a website cookies audit and we only set cookies that are necessary to make the website functional.
You will not be subscribed to marketing emails without your express consent.
Security - All personal information that we hold is in strict confidence, and we take all reasonable steps the retain the security of this. We shall retain your details for as long as the law requires or you request us to remove.
We do not share your data with any other companies, nor do we pass your information to any third party.